Compass Pools Appoints Ben Price as Commercial Manager
Compass Pools by Waterstream is pleased to announce the appointment of Ben Price as Commercial Manager. Bringing extensive business, commercial and team leadership experience from the premium automotive sector, Ben offers a fresh perspective, with a strong track record of translating technically complex products into clear customer advice and a seamless customer journey.
With more than 800 pools installed across the UK, Compass Pools is investing in the people, processes and technology to support customers from initial enquiry through to installation and ongoing maintenance. Developments include technologically advanced pool plant rooms, and a 3D pool configurator which lets homeowners explore designs and specifications before committing to a purchase.
Alex Kemsley, Managing Director of Compass Pools by Waterstream, said: “Buying a one-piece pool has more in common with buying a premium car than you might first think. Customers need confidence in the product and reassurance that they are in expert hands. Delivering that experience requires close coordination between sales, technical teams, logistics, and service, which in our business extends through site planning, installation, commissioning, and handover.
Ben understands how those elements need to come together around the customer. With his commercial experience and appreciation of how technology and innovation can enhance that journey, he will be a valuable addition to the team as we continue to develop how we support customers throughout the entire pool journey.”
Ben Price commented on his new role, “I’ve worked in the premium automotive industry for over twenty years, with the last six as Head of Business at Group 1 BMW. Coming from that industry, I’m used to an environment where customer expectations are high, and every part of the experience matters, from the initial conversation to providing long-term support. I’m excited to bring that experience to Compass Pools and work alongside the team to build on what has already been achieved. There’s also a great opportunity to use technology and innovation to make the customer journey a more joined-up experience, and I’m looking forward to playing a part in that.”
Ben joins Service Manager Tony Pepper, whose background includes service management with JLR and Volvo. Their appointments bring further automo